Credit Card FAQ

Paying with credit card

Which cards do you accept?

We accept Mastercard, Visa, Visa Electron, American Express and Maestro cards. 

When will my card be charged?

Your card will not be charged until your order has left our warehouse. If you send goods back, the amount will be credited back to your card account.

Are my card details safe?

For your security, your card information encrypted by SSL technology. This high standard of security means shopping with a card on Zalando is safe and secure, and ensures that your data will under no circumstances be accessible by third parties.

3DS Authentication

Our checkout process uses 3DS authentication (Verified by Visa, MasterCard SecureCode and American Express SafeKey). These services enhance your existing card account against unauthorised use when you shop with us. If you require more detailed information or encounter a problem with the authentication process, please contact your card issuer directly. Unfortunately we have no control over the payment authentication process so we will be unable to assist with any authentication enquiries.